Frequently Asked Questions
Everything you need to know about bringing heritage and comfort into your home.
What is the typical shipping timeframe for Folklore Home Store orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive at your doorstep.
How do you ensure the quality of your artisanal home goods?
We partner directly with skilled artisans and ethical manufacturers. Each item undergoes a rigorous quality inspection to ensure it meets our standards for durability, craftsmanship, and aesthetic beauty.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for most items in their original, unused condition. Please note that custom-made or final sale items are not eligible for return.
Do you offer international shipping for global customers?
Yes, Folklore Home Store ships to over 50 countries. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.